FAQs

PRODUCT

Why Essential Oil than Fragrances

Essential oils promote the positive effects to health and well-being of your body, mind, and emotions They enter the body through the skin or the olfactory system. Essential oils may be used to relieve symptoms such as pain, fatigue or inflammation, or to be used to kill germs.
Fragrance oils or manufactured scents are artificially created. They are specifically designed to mimic the scent of a natural product. The range of scents is enormous and fragrance oils are relatively cheap. Many synthetic chemicals in fragrances are derived from petrochemicals (petroleum-based), and can be harmful to human health.

Are your products made from natural ingredients?
Our product are 100% natural. we strive with purity to bring out the best of nature for your well-being through therapeutic and sustainable products. Sourcing essential oils from ethical suppliers all over the world.
 
Our products do not contain parabens, petrochemicals, artificial colors and synthetic fragrance.
 
Do you test on animals?
All our products are cruelty-free.

Do you have a shop that I can visit?
Unfortunately, we do not have a shop yet. But we are finding and working with partners to display our products at their venue. Do check out our stockist page and Instagram for more updates!
 
What is the shelf life of Hyuuga products?
It varies from 6 months to 2 years, depending on the products. Please find the best before date on the labels.
 
If I would like to have a customised product for example, Geranium natural mist. Are you able to do that?
Yes, we are always happy to create a product that you like, please email us at hello@hyuuga.com.sg.
 
What is Project Recycle and how to I participate?
Once you accumulated 3 Hyuuga empty bottles will entitled for $3.00 off next purchase. Please write in to us to request a free return shipping label or pass the bottle to our stockists with your email address or contact and we will contact you to pass you $3.00 coupon to be use via Hyuuga check-out page.
 
Please note that $3.00 off is applicable for per transaction. Which means if you make a purchase of $50.00. There is will be a $3.00 discount (coupon cannot be combined with any other offers, with the exception of free shipping).

ORDER

Do you provide gift-wrapping?
Our product comes with a box with sustainable paper wrappings. All of our products come with a how to use guide that can be folded into an origami paper where we are able to write a short message (preferably within 100 letters). Please kindly leave us the short message at the checkout page.
 
Why does your order take more than a day?
Our products are made to order, hand-blended and created in small batches, using fresh and natural ingredients. Once dispatched, our third-party logistics team will delivery within 1-3days. 
 
Do you do custom orders for a special occasion?
Yes, we do! We would love to customise products to suit your occasion. Please drop us an email at hello@hyuuga.com.sg.
 
Do you have a return policy?
Due to the personal and perishable nature of our products, all orders are final and we are unable to accept returns.
 

If there is an error in your order or you do not receive your order, please notify us within 7 days of delivery or, in the case of non-delivery, within 7 days of the scheduled delivery date so that we can rectify the problem. Likewise, if you receive an item that was damaged during shipping, let us know immediately and we will be happy to issue a replacement, provided the damage is reported within 7 days of delivery. Please bear in mind that photos of the damaged item or items will have to be provided in order to substantiate any claims of damage and we will access case by case basis.

Do you accept bulk orders?

Yes, we do! Please send your bulk order requests to hello@hyuuga.com.sg and we will respond your enquiry within 1-2 working days.

Can I pick up my order?
Yes you may, we are located at 2 Jln Rajah, #05-02 Golden Wall Flatted Factory, Singapore 329134. Do contact us before picking up as we might be out for errands.
 
Do you have a minimum order?
Nope, we don’t as we would love to have our products to find a new home. Purchase under $50 will incur a $5.00 surcharge from third party logistic team.
 
How can i place an order?
You could place an order at our online store www.hyuuga.com.sg. Alternatively, you could visit our stockists to purchase or try a sample.

How much do you charge for Delivery?
Our third party logistics team charge $5.00 for a delivery which will arrive 1-3 working day after dispatched, and it comes with real-time tracking in padded parcel for essential oils to refrain breakages.
 
Order that is $50.00 and above comes with free delivery!
 
Can I contact someone if I have a question about an order?
You could contact us via email hello@hyuuga.com.sg or mobile number +65 9188 0707.

How can I track my order?
You could check your order with the tracking ID that will be sent to you via email or mobile number.